I had this Moto G for couple of months now and only one sim were used till now. I got a new BSNL prepaid sim card on Saturday and installed it in the second slot. All good so far and the signal showed up in the top of the display. I was doing some Dual Sim settings and suddenly the signal vanished and says "No Service". The sim was marked as disabled and a cross sign appeared along with the sim card symbol. Flight mode and back did not make any effect. Reset the phone and the sim got enabled again, but after 3 mins the sim got disabled. (This was repeatable). I could call the BSNL customer service (1507) during this period using the phone.
Worried that it could be an issue with Moto G and the one month period for exchange with Flipkart is also over. Swapped the sim card slots and the same issue repeats for the new sim card. Certainly the issue with the sim card. Thought of going back to the BSNL to exchange the sim.
Somehow, during this period, the SIM got fully activated and the problem never happened again. Apparently the phone was disabling the SIM when some of the service was not fully active for the sim. And no error codes/messages were given.
The Moto experience is back to glory. They have designed the dual sim software very vell and is very intuitive and convenient.
Worried that it could be an issue with Moto G and the one month period for exchange with Flipkart is also over. Swapped the sim card slots and the same issue repeats for the new sim card. Certainly the issue with the sim card. Thought of going back to the BSNL to exchange the sim.
Somehow, during this period, the SIM got fully activated and the problem never happened again. Apparently the phone was disabling the SIM when some of the service was not fully active for the sim. And no error codes/messages were given.
The Moto experience is back to glory. They have designed the dual sim software very vell and is very intuitive and convenient.
